Hello and welcome!

Bad name index usually means that a file is corrupt. Did you get any errors when you used the installer that you downloaded? I will re-download and update the game to see if I get the same error, but you should try to update again.

Could you please post some more information about your system:

1. Operating System (Windows 7 Pro, Windows 10 Home etc.)
2. CPU model
3. Graphics card model
4. Amount of RAM (4GB, 8GB etc.)

Did you download the updater, or did you use the updater found inside the client?

Also, could you post a screenshot of what it looks like for you on the char creation screen?